Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Join Our Team: TFL Call Centre Jobs

Transport for London (TfL) is looking for dedicated and enthusiastic individuals to join our team in the call centre. As one of the leading transport authorities, we are committed to providing excellent customer service to our millions of passengers daily. If you are a passionate communicator and enjoy helping others, this could be the perfect role for you!

About the Role

As a member of our call centre team, you will be the first point of contact for customers seeking information about London’s transport services. You’ll handle inquiries regarding travel routes, ticket information, service disruptions, and general travel advice. This is a fast-paced environment where your skills will directly contribute to enhancing the overall customer experience.

Key Responsibilities

• Respond to incoming calls and emails from customers with professionalism and empathy.
• Provide accurate and timely information regarding transport services, updates, and ticketing.
• Resolve customer issues effectively and efficiently, ensuring high levels of satisfaction.
• Log customer inquiries and feedback for future analysis and service improvement.
• Assist customers with their journey planning and provide alternatives during service disruptions.
• Stay updated with TfL services, policies, and procedures to enhance service delivery.

Requirements

We are looking for candidates who possess the following qualifications and skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment and handle high volumes of inquiries.
• Proficiency in using computer systems and software.
• Previous experience in customer service or a call centre role is preferred but not mandatory.
• Flexibility to work various shifts, including evenings and weekends.

What We Offer

At TfL, we value our employees and strive to create an inclusive and supportive work environment. Here are some of the benefits you can expect:

• Competitive salary starting from £24,000-£28,000 per annum, depending on experience.
• Comprehensive training to equip you with the skills to succeed in your role.
• Opportunities for career advancement within TfL.
• Generous annual leave entitlements and a range of other benefits.
• Employee discounts on transport services and other perks.
• Access to employee assistance programs and mental health support.

The Culture at TfL

At TfL, we believe in fostering a culture that promotes collaboration, innovation, and respect. We are committed to diversity and inclusion within the workplace, encouraging applications from all backgrounds and demographics. Our team is passionate about making a difference in the lives of Londoners and visitors, and we welcome you to be part of this significant mission.

How to Apply

If you are ready to embark on a fulfilling career in one of the most iconic cities in the world, we encourage you to apply for our TFL call centre jobs. Visit this page to submit your application along with your CV and a cover letter detailing your motivations for applying and relevant experience.

Application Deadline

We are accepting applications until [insert date]. Don’t miss out on the opportunity to become part of a dedicated team that plays a crucial role in keeping London moving!

Final Thoughts

Join us in making a meaningful impact on the transportation network of London while enjoying a rewarding career path. Apply today and be part of the TfL family, where your contribution matters!